Al Aweer Immigration Office Dubai: Location, Timings, Services and Contact

Al Aweer Immigration Office is officially listed by the General Directorate of Residency and Foreigners Affairs – Dubai (GDRFA Dubai) as the Public Services Section (Al Awir Center). The branch is located in Al Awir, Dubai, and provides selected immigration and residency-related government services. GDRFA lists its regular working hours as 6:00 AM to 10:00 PM every day.

Not all Dubai immigration transactions will require you to go to this branch. GDRFA distributes its services to its public service branches, namely Amer Centers, Airport service centers and digital channels. Whether Al Awir is the right place to visit will thus depend on the exact services you require.

Al Awir Center at a glance

The official GDRFA branch record provides the core details below.

What the Al Aweer Immigration Office actually is

The name Al Aweer Immigration Office is frequently searched for, but the official branch directory of GDRFA is named Public Services Section (Al Awir Center). This is the government service location of GDRFA Dubai in Al Awir.

GDRFA Dubai is responsible for immigration and residency-related issues in Dubai. It provides separate services for different transactions, including entry, residence, departure and various immigration-related services, with different eligibility rules and service channels for different services. That’s why you can only see from the branch name whether a specific application can be accomplished there.

Services available through Al Aweer

Al Aweer is a service channel on various individual GDRFA service pages. The services offered are not a static list of services available for all immigration procedures; rather, they are those that are available for the particular transaction.

Entry and exit movement statement

Public Services Section – Al Aweer is provided as a channel for the issuance of an entry and exit movement statement in the GDRFA system. The service records the passage of a person’s entrance and exit.

In this service, GDRFA requires a person’s ID or valid passport to be presented to them. AED 141 is the official service fee and the expected completion time is 48 hours.

In the case of visit visas, the same applicant may apply under the conditions published. The application is submitted by the sponsor for residents and by UAE and GCC citizens for their applications.

Departure permits

The departure permit service is also available via the Public Services Section – Al Aweer section at GDRFA. The service is for certain cases of foreigners who are seeking permission to exit from the country.

A passport and personal photograph are required documents that have been published. Other documents may apply, based on each case, such as a birth certificate for a newborn or a travel ticket with the date of departure within 7 days of the issuance of the permit.

For individuals, GDRFA will refer the applicant to Amer Centers for the Application process, or establishments can apply via the GDRFA website. However, the service page still includes Al Aweer as one of the available services.

Other GDRFA transactions

GDRFA’s broader range of services incorporates immigration services such as entry permits, matters pertaining to residence, visa services, fines and other matters related to residency. These services are not necessarily a part of the Al Awir branch, however.

It is recommended that the applicant look for the particular service on the GDRFA’s official website and not on any of the other websites that state they handle Dubai immigration services, as this is not the case.

Al Aweer Immigration Office timings

The current official GDRFA branch listing states that the Public Services Section (Al Aweer Center) works every day from 6:00 AM to 10:00 PM. GDRFA publishes individual Ramadan timings, 7 hours earlier and 5 hours later.

These are the published general hours of the branch. Each government service may have its own service-channel arrangement; therefore, when a transaction is time-sensitive, the service page is still relevant.

Regular working hours

Daily: 6:00 AM to 10:00 PM.

The official branch page does not limit these general hours to weekdays; it explicitly states every day.

Ramadan working hours

Ramadan: 7:00 AM to 5:00 PM.

GDRFA may also separately announce special holiday arrangements. In the past, for instance, GDRFA has issued a notice during the holiday season confirming the hours of Al Aweer operation.

Al Aweer location and contact details

According to GDRFA, the branch location is Al Aweer, Dubai. No street-level address is given on that record and is not considered definitive until provided by GDRFA from their current records of location.

The official contact info is:

Phone: 800 5111
International: +971 4 313 9999
Email: amer@gdrfad.gov.ae

Amer contact channel for GDRFA-related enquiries is the 800 5111 number. GDRFA has also mentioned in its calls to services that the Amer call centre is active 24/7.

Which service channel should you use?

The biggest problem for visitors is not only locating the Al Aweer branch, but also confirming its location. This is to identify whether the service channel is correct for the transaction that Al Aweer is to be used for.

GDRFA employs multiple approaches such as:

• Public Services Section – Al Aweer
• Amer Centers
• Airport Service Center – Terminal 3
• GDRFA digital services

Channel changes are available with the service. For instance, the Terminal 3 Airport Service Center and Amer Centers are included in GDRFA’s entry and exit movement statement service.

Again, GDRFA specifies Al Aweer, Terminal 3, Amer Centers and Hatta land port as the locations for obtaining the departure permits and its guidelines explicitly mention applying for the permit at an Amer Center.

This distinction emphasizes the need to look at the specific service page rather than its name alone.

Al Aweer vs Amer Center

Al Aweer and an Amer Center are not two names of the same place.

Al Aweer is a GDRFA public service branch that is directly listed in the authority’s branch directory. Amer Centers are a separate service network where customers are able to conduct certain designated GDRFA transactions. Each of the individual services on GDRFA has an indication of which channels will be used for each transaction.

This is because an entity asking for a departure permit is directed to use an Amer center, although Al Aweer is listed as one of the services offered. The appropriate course of action is thus dependent upon the applicant’s particular circumstances and the directions on the service itself.

Important service requirements

No single checklist of documents for all transactions at Al Aweer. Requirements are published separately for each service by GDRFA.

When making an entry and an exit movement statement, the following document is required: A copy of the person’s ID or valid passport. There are also different conditions for the application for a visit visa for those who reside in the UAE and for UAE/GCC citizens.

A passport and a personal photo are all that GDRFA requires for a departure permit and other documents may be required depending on the case. A day ticket for transportation with the publication of the service also contains a travel ticket, which is valid for transportation within seven days.

The applicant should not be based on an immigration document list that is a general one. The documents need to correspond to the actual GDRFA service requested.

Fees at Al Aweer

Al Aweer doesn’t charge a flat rate for all immigration cases. The fees apply to individual services and are published by GDRFA on the page of the respective service.

The official fee for an entry/exit movement statement, for example, is AED 141. GDRFA quotes 48 hours for this service.

The cost of a departure permit (published) is AED 241. The conditions are also that outstanding fines must be paid prior to exit on the regular exit permit, according to GDRFA.

These figures are not intended to be a blanket Al Aweer office charge. The amount to be applied is based on the service chosen.

Departure permits: key conditions

There are a number of conditions that need to be known by the applicants before the departure permit application process.

GDRFA says that people will have to leave the country within 7 days of the permit being issued. The previous permit is to be cancelled and another permit issued if the applicant does not leave before the end of the period of the permit.

If it is for a regular exit permit, then outstanding financial fines should be paid, says GDRFA. Special procedures may be used in the event of a lost passport or travel document, such as where a police report and a travel document from the appropriate consulate are needed.

The conditions that apply to the departure-permit service should not be used for other immigration matters.

Entry and exit movement statement: key details

The entry and exit movement statement service is a service that is specifically designed to provide a record of entry and exit movements. GDRFA offers digital and physical channels of service for this transaction.

The digital route involves accessing the smart-services system, searching for the applicable smart-service, filling in the service application data and paying the smart-service fee. In the case of a visit visa, GDRFA also specifies the Public Services Section – Al Aweer as one of the channels for the person’s presence.

Based on the official service page, the cost is AED 141 and the process will take 48 hours. These are specifically for the movement-statement service.

Online services before visiting Al Aweer

GDRFA offers online platforms for various Dubai immigration processes. The authority has a platform for its services that permits its customers to visit its offices with the possibility of accessing the services they are eligible for online, without the need for an in-person visit to the physical location.

One such service is the movement-statement service that GDRFA is offering via a digital application path as well as physical service channels. This is why it is important to know the correct service before going to Al Awir when travelling online.

This can be done with other immigration issues. A branch, an Amer Center, or an online application is required for the transaction, based on the service’s official page.

What to check before visiting

The best preparation is to find the specific service of the GDRFA. After the service is identified, review what the service is listed for, the service fee and the service channels.

Al Awir is an identified channel for the transaction if the page explicitly indicates Public Services Section – Al Aweer. If the page redirects to an Amer Center or other channel, then follow the instructions provided there.

Depending on the circumstances, the documents concerned may be passports, photographs and travel tickets in the case of a departure permit. It is essential to know exactly what is required in advance so that a generic document list doesn’t end up being used and not fitting the situation.

Common confusion about the branch

Al Aweer is the biggest one of the naming issues: Al Awir.

People often look for Al Aweer Immigration Office and GDRFA’s official branch name is Public Services Section (Al Awir Center). The two names are the same in the  GDRFA branch context, but the official authority has Al Awir in its branch listing.

The other significant difference relates to Al Aweer and Amer Centers. They can’t be used in any transaction. Service pages of GDRFAs indicate the channels of each service in individual services and the service information should be considered rather than assumptions based on the branch name.

Contacting Al Aweer Immigration Office

For branch-related enquiries, GDRFA lists 800 5111 and +971 4 313 9999. The official branch record also lists amer@gdrfad.gov.ae.

When calling the authority, specify the immigration service you are looking for. This makes the enquiry more specific since GDRFA has various channels and requirements for various transactions.

Conclusion

Al Aweer Immigration Office is officially the Public Services Section (Al Aweer Center) of the authority of GDRFA Dubai. The branch is open every day from6:00 AMM to 10:00 PM, with extended hours during the month of Ramadan (7:00 AM to 5:00 PM) and the main contact number is 800 5111 for the GDRFA.

The primary step is to identify your immigration need and then determine the right GDRFA service channel. Al Aweer services are available for selected services; other services may require an Amer Center or GDRFA’s website.

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Frequently Asked Questions

What is the official name of Al Aweer Immigration Office?

It is currently officially registered by GDRFA as the Public Services Section (Al Awir Center).

Where is Al Aweer Immigration Office?

It is officially listed in Al Aweer, Dubai, in the GDRFA branch listing.

What are the Al Aweer Immigration Office timings?

It is open every day from 6:00 AM until 10:00 PM. GDRFA’s hours for Ramadan are 7:00 AM to 5:00 PM.

What is the Al Aweer Immigration Office phone number?

The official contact phone number is 800 5111. For international calls, GDRFA provides the phone number +971 4 313 9999 as well.

Does Al Aweer issue departure permits?

Yes. The Public Services Section – Al Aweer is one of the channels for departure permits offered by GDRFA.

Can I get an entry and exit statement at Al Aweer?

Yes. Al Aweer appears as a service channel in GDRFA’s entry/exit movement statement with the following service conditions:

Is Al Aweer the same as an Amer Center?

No. Al Aweer is a GDRFA public service branch and Amer Centers provide GDRFA services within their service network.

Do all Dubai immigration services require a visit to Al Aweer?

No. GDRFA offers various types of services, such as online services, Amer Centers and other government service locations. This is dependent upon the immigration service requested.